Return & Refund Policy – Krishine Jewels

At Krishine Jewels, we maintain strict quality checks. However, if you receive a damaged or defective product, we are here to help.

Eligibility for Returns
We only accept returns in the following cases:

• Product received is damaged, or

• Product received is defective

Mandatory Proof (Important)
To claim a return/refund, you must provide:

• A clear unboxing video showing the package being opened

• The issue must be clearly visible in the video

Time Limit

• The issue must be reported within 48 hours of delivery

• Claims made after 48 hours will not be accepted

Non-Returnable Cases

• No returns for change of mind

• No returns for size issues or personal preference

• No claims without an unboxing video

Refund Process

• Once your claim is approved, the refund will be processed within 3–5 business days

• Refunds will be issued to the original payment method

RTO (Return to Origin) Cases

• If the order is returned due to customer refusal or unavailability, no refund will be provided

• If the return happens due to our error, a refund will be issued

Replacement (if applicable)
In some cases, we may offer a replacement instead of a refund.

For any concerns, please contact our support team with your order details.